Frequently Asked Questions

Everything you need to know about Synthetic Mining

Getting Started

How much money do I need to get started?

Two components:

  • Monthly Subscription: $19-$799/month depending on your tier (like your "electricity cost")
  • Trading Capital: Recommended minimum $540-$21,340 deposited in your own exchange account

The crucial difference: Your trading capital stays in YOUR exchange account. You never send it to us. Our bot simply uses that capital to trade on your behalf.

What is "Max Spend"?

Max Spend is the size of each micro-miner's "bag."

When you add a crypto pair, our system deploys up to 100 micro-miners to work that pair. Max Spend is the maximum amount each individual miner can spend on a single trade.

Example:

  • $1,000 capital + $10 Max Spend = 100 miners, each with $10
  • $1,000 capital + $50 Max Spend = 20 miners, each with $50
  • $5,000 capital + $50 Max Spend = 100 miners, each with $50

Which exchanges are supported?

Currently supported exchanges:

  • Binance
  • Binance US
  • BingX
  • BitMart
  • Coinbase
  • CoinEx
  • Crypto.com
  • Gate.io
  • Hashkey
  • HTX
  • Huobi Global
  • Kraken
  • KuCoin
  • MEXC Global
  • OKX

Pricing & Plans

What do the different tiers include?

  • Entry Tier 1 ($19/mo): 1 crypto pair, $50 max spend
  • Full Tier 2 ($59/mo): 5 crypto pairs, $125 max spend
  • Power Tier 3 ($99/mo): 10 crypto pairs, $250 max spend, priority support
  • Elite Tier 4 ($799/mo): 20 crypto pairs, $25,000 max spend, custom strategies

Is there a money-back guarantee?

Yes! If you don't earn back your subscription fee in trading rewards before your next billing cycle, simply cancel your subscription—no questions asked. You only pay for what delivers results.

Can I cancel anytime?

Yes, you can cancel your subscription at any time through the Stripe customer portal. No long-term contracts or cancellation fees.

How It Works

What is grid trading?

Grid trading is a strategy that places multiple buy orders at different price levels below the current market price, and sell orders above. As the price fluctuates, the bot automatically buys low and sells high.

Synthetic Mining uses up to 100 simultaneous grid positions per crypto pair, which we call "micro-miners." This spreads your risk across many small trades instead of one big trade.

How are profits calculated?

Each micro-miner buys crypto at a specific price and sells when the price increases by your configured profit percentage (typically 1-2%). The profit from each completed trade accumulates in your exchange account.

You can also configure "minStash" to keep a percentage of crypto from each trade, building your long-term holdings while still generating cash flow.

What happens if the market crashes?

If the market drops significantly, some of your micro-miners will be holding positions at higher prices, waiting for the market to recover to their sell targets.

However, because you have up to 100 miners at different price levels, you'll have capital available to buy at lower prices. This dollar-cost averaging effect means you're continuously accumulating crypto at better prices during dips.

Security & Safety

Is my capital safe?

Your capital never leaves your exchange account. We only have API access with trading permissions—we cannot withdraw your funds.

You maintain full control of your exchange account and can disable the bot's API access at any time.

Do you use leverage or margin trading?

No. Synthetic Mining only uses spot trading (buying and selling actual crypto). There is no leverage, no margin, and no liquidation risk.

How do you access my exchange account?

You create API keys in your exchange account with specific permissions:

  • Allowed: Read account info, place orders, cancel orders
  • NOT allowed: Withdrawals, transfers, or any movement of funds out of the exchange

Technical Questions

What crypto pairs can I trade?

Any trading pair available on your chosen exchange. Popular choices include BTC/USDT, ETH/USDT, and various altcoin pairs. The built-in calculator helps you identify pairs with good volatility for optimal results.

How do I choose the best settings?

Use the built-in calculator in your dashboard. It analyzes the past 60 days of price data for any crypto pair and suggests:

  • Optimal maxPrice (maximum buy price)
  • Recommended minProfit percentage
  • Expected monthly profit based on historical volatility

Can I adjust settings after starting?

Yes! You can modify your pair settings anytime through the dashboard. Changes take effect on new trading rounds (existing open positions will complete with their original settings).

Community & Support

What is the 800-member limit?

We limit our community to 800 members to ensure:

  • High server performance for all users
  • Personal support and attention
  • A focused, quality community in our Telegram group
  • Ability to implement user feedback quickly

What support do I get?

All members receive:

  • Access to members-only Telegram group
  • Email support
  • Help from experienced community members
  • Priority support (Power Tier 3 and Elite Tier 4)

What are "slots available"?

The slot counter shows the real number of server instances available in our current onboarding batch. We onboard in small batches to maintain service quality. Once slots fill up, new applicants wait for the next batch.

Still Have Questions?

Join our community and get answers from experienced users